Is it Helping?: Satisfaction with Mental Health and Substance Use Services
ABOUT THE REPORT
The report presents data from MHRC's partnership with Pollara Strategic Insights during our national mental health polling initiative. The survey covers a period of two years, from July 2022 to July 2024, offering a dataset that allows for an examination of factors related to satisfaction.
This report is an in depth examination of how demographic variables, concurrent conditions, and the severity of mental health and substance use issues impact overall satisfaction with support.
Previous research indicates satisfaction of care with mental health services vary by sociodemographic groups, type of service providers, and mental health conditions.
Overall, satisfaction with mental health and substance use services is positive, though significant variations exist depending on the service type and the severity of the condition. Individuals using private or community-based services,such as campus or local resources, reported higher satisfaction than those accessing public or free services.
Key findings:
Canadians of North American origin (74%) indicate the highest satisfaction across ethnic groups. Meanwhile, the group experiencing the least satisfaction with care received are Canadians of Asian origin (64%).
As income group increases, so does satisfaction with support received overall: Nearly four-fifths (77%) of individuals in the upper income group are satisfied, compared to 61% satisfied in the lower income group.
More men (70%) than women (64%) indicate being somewhat or very satisfied with the services they received.
A collection of our previously released research briefs providing an in-depth investigation of our polling results can be found here.